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Client Agreement

Client Agreement

PRE-ADVICE SERVICE and COSTSWed. November 22nd, 2017

Access to guidance services;

  • Online library,monthly information updates to your email,comprehensive annual budget report.

Cost £50 payable by standing order annually in advance


  • to establish what work is required to provide suitable personal advice

Cost up to 3% of portfolio subject to a minimum of £395 payable to Forward Financial Planning  Ltd



  • Our financial advice is regulated by the Financial Conduct Authority
  • You will receive a personal recommendation on the investments we advise you to buy or sell and the reasons why we believe our advice is suitable for you.
  • You will receive your Forward Financial Plan.
  • We execute all buy/sells suitable to your needs for a mediation period of twelve months.
  • Our advice is "Restricted" because we do not advise on Exchange Traded Funds, Structured Products or Mortgages.
  • We advise on Buying and Selling of Investments:
    • which are exempt from Value Added Tax
    • suitable to build bespoke portfolios for Pension (savings, growth and income)
    • suitable for Trustees seeking to meet their Statutory obligations
    • suitable for Your personal capital (savings, growth and income)
      • To achieve the above we have selected a panel of world class investment managers who we monitor regularly, add to/remove.
      • If we feel to your advantage we will advise you add or remove managers in your portfolio
      • We include National Savings and Bank/Building Society products as appropriate to reduce risk
      • When appropriate we recommend life assurance, or long term care insurance

See our document “what to expect from our advice process

You are our advised client for a mediation period of twelve months commencing when you sign this agreement Cost payable to Forward Financial Planning Ltd £150 per month.

Additional Cost payable to Forward Financial Planning Ltd. At the end of each twelve month mediation period we bill you 0.96% of funds under our influence less the above £150 per month retainer and any other payments received. Where the portfolio is under £180,000 we waive the 0.96% charge. We do not receive any financial incentive from any third party.We do receive dividends on a small investment in the "Transact" administration platform

Please see tool below to inform you of estimated total charges, ours and those from third parties.


Reduced Scope of services and charges to UNADVISED Clients

At the end of each mediation period you as our advised client are invited to an advice meeting;

  • to appraise the previous twelve months investment performance of your portfolio
  • to enable you to update us on changes to your circumstances and goals
  • to allow us to advise you on buys/sells to be made to keep your portfolio suitable to your circumstances
  • the charges you incur continue on the same basis as above except that we waive the survey/cash needs assessment fee that is payable by new clients

If you decline to attend your advice meeting you cease to be advised and become unadvised.We will not provide any advice until a fresh survey/cash needs assessment is made and charged for as above.

As an unadvised client the scope of our service is restricted to providing valuations annually or online where appropriate, and to execute specific buy/sell instructions you provide but only where we are not required to advise. You will not be informed if managers we previously recommended are removed from our panel and may no longer be suitable for you.

Cost £50 per month retainer payable to Forward Financial Planning Ltd

Cost £40 per execution order that we accept to buy/ sell on a non advised  "execution only " basis.

In addition to the above  you will remain liable for any previously agreed fees to administrators or managers.

Where you seek to buy/sell direct the adminstrators may refuse to act or make an additional charge. 



Should you wish to complain you can do this by telephone (02891826767)

or in writing to Forward Financial Planning Ltd, 9 Golden Glen Road, Newtownards, BT23 4YT

The Financial Ombudsman Service provides a free, independent service for customers to solve disputes with financial firms. If you are not satisfied with our final response about any complaint you may have, or if eight weeks have passed since you first contacted us about your concerns, you can ask the Financial Ombudsman Service to review your complaint.


You or we may terminate this agreement at any time.

  • Notice of termination must be given in writing.
  • **Where the agreement is terminated by you, the full Annual Mediation Fee will become due, and you will be liable to pay within 14 days any amount outstanding from the date of signing, or the start of any subsequent mediation period which commences with the annual advice meeting.

**After termination you will be liable to pay £40 per item of copy correspondence handled on your behalf.

Client Money:

  • As we NEVER hold client money all investment cheques must be made payable to the relevant investment/insurance company.

Information held about you:

  • Forward Financial Planning Ltd is a data controller within the terms of the Data Protection Act 1998 (DPA 98) and has been registered as such with the Information Commissioner, in compliance with our obligations under the same legislation. All data shall be processed fairly and lawfully and in accordance with DPA 98.
  • We may obtain, use, and disclose your personal data to discharge the services agreed, and to fulfil our legal and regulatory responsibilities.
  • Information held about you may be on computer and/or paper files.
  • You have a right of access to your personal data that we hold about you. Under the relevant legislation our data protection registration number is Z4839152.
  • We keep records of all your investment transactions for at least six years.
  • We reserve the right to give you copies of your records and retain originals.
  • We make a charge to copy your files based on time and materials.

If you do not wish to be contacted by post, e-mail or telephone you may notify us in writing at the address shown above.

This Agreement shall be governed by and construed in accordance with the laws of Northern Ireland.

  • We may amend our terms without your consent, subject to giving you 10 working days' notice in writing to your last known address.
  • We will seek your agreement prior to providing any service under the amended terms.


To hand over the stress of financial planning please sign our agreement below

Confirmation that you have accepted the terms of this client agreement.

I/We* agree to the terms by which benefits are to be provided to me/us* as set out under this Client Agreement {todays date}.

I/We agree to pay any amounts due within 30 days of the date of the invoice or other notification.

Client Signature(s)

Dated and signed by Director, Forward Financial Planning Ltd.

Estimate of your total cost of ownership using this client agreement

Estimated funds under influence
£ (+7%)
£ (-7%)
as at (insert todays date DD/MM/YYYY)
Our Annual Meditation Fee
(ADVISED Status @0.96%)
or if less than £188,000 12 monthly payments of £150.00

@ £50.00 per month)




Estimated Broker Dealing Charges (assuming deals at £12.50 per deal)




Estimated Annual Fund Managers Charges(assuming 0.75% average charge) ability to change
Estimated Annual Custodian/Trustee Charges(insert est annual percentage charge)
at quarterly charge (£18.75) insert number of accounts
Pension annual charge for
accounts (186)+VAT/account
Total in Money Terms
(Client on ADVISED Status)
Total as a Percentage
Total in Money Terms (Client on NON-ADVISED Status no deals)
Total as a Percentage

Please add to the above estimate:

  • Survey charge as agreed
  • Stamp duty on the purchase of investment trusts at 0.5% at the time of investment
  • Where you wish us to travel out of office we will agree additional costs including air fares if applicable.
  • some providers will make an initial pension charge typically say £155+VAT
  • some providers will make a transfer out charge estimated at say £100 plus VAT
  • Once we have determined how best to build your portfolio bespoke key facts quotations will be provided with the aim of informing you of any and all charges that you might incur.